Showing posts with label consumer behavior. Show all posts
Showing posts with label consumer behavior. Show all posts

Monday, November 7, 2011

Week 8 Learning Journal Post - Persuasion

The Shelton Group just released its 2011 EcoPulse survey. Based on the answers of 1,502 Americans, the survey found that the #1 driver of energy-efficiency investment continues to be to save money on utility bills (28%). It also found that in order to see a measurable improvement in their bills, on average, Americans need to take at least 4 energy saving steps, yet most people take only 2.3 steps - not enough to move the dial on their utility bill.

The survey also found that lower income Americans would rather spend more on their energy bill than invest in energy efficiency. Why? For the most part, it is because they can't afford to invest. Oddly enough, wealthier Americans are more sensitive to increases in their energy bills than those with less money.

When asked how much how much their monthly bill would have to go up to push them spend more money on energy efficient home improvements, those making higher incomes ($100,000 or more) gave an average answer of $113, compared to $120 for those earning lower incomes (less than $25,000). Those with graduate degrees had an even lower threshold -- $98, compared to $122 for those with only a high school degree or less.
Those are some pretty big increases. I live in an area where energy costs are low compared to other parts of the country. But using the figures above, the monthly cost for someone living in a home that performs comparably to my own would have to triple before financial motivation would kick in as a serious factor. This implies that the mechanisms that are currently in place to encourage energy efficiency, which largely consist of poorly advertised, fractured, and complex utility and tax rebate schemes along with an occasional bill insert-based outreach campaign, are poorly suited to create changes in behavior.

While money might be a key motivator, the study also looked at other forms of persuasion to learn more about which techniques are most effective. They found that social norming is a powerful tool to convince people to shift their energy consumption habits. In other words, energy use declines among those who are identified as using more energy than their neighbors, and messages that reinforce the idea that other people are saving energy encourage folks to do something so that they will fit in with the group.

This is consistent with findings from a number of projects and studies. It suggests that an important persuasive element is to incorporate social proof into broader energy efficiency outreach campaigns. Based on additional information, the benefits of social proof tend to wear out over time, so it is also important to include other persuasive elements as well. These might include revising existing rebate programs so they provide positive and time-relevant feedback loops, and rewards that are closely tied to monthly energy use.

With consideration of BJ Fogg's Motivation-Ability-Trigger model, I can see tons of opportunity for innovation in the energy efficiency space. I'd like to explore barriers and techniques to motivate change further in my Beat Blog.